Medical Records
How do I request a copy of my records?
How long does it take to receive my records?
WCHC strives to have an open line of communication with both our patients and external health care providers. While regulation allows up to 30 day to complete a medical record request, we aim to have records sent to the requesting identities as soon as we are able. The fastest way to obtain your records is electronically via the patient portal or secured email.
How much does it cost to receive a copy of my record?
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Records sent electronically via secure email are FREE.
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Printed copies of medical records are $0.76 per page. *Invoice provided*
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Records being sent to healthcare providers requested by either the patient or by the healthcare provider themselves are FREE.
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Other qualifying identities including, but not limited to, lawyers and insurance companies can be subjected to a charge of $22.88 plus $0.76 per page plus the cost of postage. *Invoice provided*
*Invoice must be paid before medical records are released*
Who can I contact if I have a question or concern?
WCHC Medical Records
Fax: 410-378-9922
Sliding Fee Discount Program
The Sliding Fee Scale is a program that reduces the cost of care for those that meet the income requirements. The requirements are determined annually by the federal government. If you qualify for the Sliding Fee Scale program, medical services provided at West Cecil Health Center will be discounted depending on eligibility.
We encourage you to review the eligibility requirements below and apply if you qualify, or ask for help determining your eligibility at any of our locations. Applications are also available on site, and we have staff available to help you complete your application.
Insurance Enrollment Assistance
WCHC is committed to making health insurance enrollment simple and accessible. Our Outreach Coordinators provide one-on-one assistance to guide you through the application process, helping you explore a variety of affordable insurance options tailored to your unique needs. Whether you’re new to health insurance or looking to change your current plan, we’re here to ensure you feel informed and confident in your coverage choices. Call us today!
Did you know that you can apply for insurance through the Maryland Health Connection?
Making Care Affordable
WCHC is committed to providing quality healthcare without financial barriers. In addition to accepting most insurance, our Sliding Fee Scale and insurance enrollment assistance support our goal of serving all individuals, regardless of coverage or income.
Good Faith Estimates
Under the “No Surprise Act,” WCHC will provide patients who don’t have insurance or who are not using insurance, an estimate of the bill for medical items and services, also referred to as a “Good Faith Estimate.” A Good Faith Estimate includes the total expected cost of any non-emergency items or services like medical tests, prescription drugs, equipment, and hospital fees.
Under the law, WCHC has 3 business days to provide a Good Faith Estimate if the appointment is 10 or more days in advance, 1 business day if the appointment is 3-9 days in advance, and no Good Faith Estimate is required if an appointment is less than 3 business days in advance. WCHC will make every attempt to provide a Good Faith Estimate at the time you make the appointment. We will provide a paper or electronic copy of the estimate for you to save in your records.
Language Translation Services
At WCHC, ensuring effective communication and understanding between patients and providers is a priority. We are proud to offer comprehensive language translation services to support our diverse patient community.
Certified Medical Interpreters
WCHC is equipped with four Certified Medical Interpreters who are available to assist patients in navigating their healthcare journey. These skilled professionals ensure accurate and compassionate communication during appointments, helping patients feel confident and informed about their care.
Language Access for All
In addition to our certified interpreters, WCHC utilizes reliable telephonic and video-based translation services. These resources allow us to accommodate a wide range of languages, ensuring that every patient receives the care they need in a language they understand.
How to Access Language Services
Patients can request interpretation services when scheduling appointments or upon arrival at our health center. WCHC staff are trained to connect patients with the appropriate interpreter or translation tool seamlessly.
Commitment to Patient-Centered Care
By offering language translation services, WCHC reaffirms its commitment to providing high-quality, patient-centered care to all individuals, regardless of their preferred language.
For more information about our language translation services, please contact us.
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