Patient & Family Advisory Council
The Patient and Family Advisory Council (PFAC) at WCHC is composed of patients and their caregivers who have utilized services of the health center, as well as staff members from WCHC who work together to gain feedback and refine our approach to care.
What We Do
PFAC works to improve the patient experience, ensuring that everyone is treated with respect and compassion throughout their visit. Additionally, PFAC provides families with the opportunity to play an active role in their care. The group meets quarterly in a virtual (online) format and all patient feedback gathered remains anonymous.
How to Participate
Attend our virtual meetings! As we advance, it is vital to have families with diverse backgrounds and perspectives join in our meeting to provide your thoughts. We’re also looking for families who access WCHC services from a variety of locations. As a meeting participant, we’ll ask that you:
• Share your experience in receiving care at one or more WCHC locations
• Share your story and insight in a balanced and objective way
• Listen to and reflect on differing points of view
• Work collaboratively with our teams
• Are enthusiastic about the vision and mission of the care initiatives at WCHC
• Are able to maintain confidentiality
PFAC Meeting Details
2025 Meeting Dates: March 4, June 3, September 2, December 2
Meeting Time: 5:30PM
Meeting Link (click here to log on to the virtual meeting
To learn more, please contact us at 410.378.9696 or PFAC@westcecilhealth.org.